About

A family-run handyman service. Vetted, uniformed tradesmen, fixed prices agreed before we start, and an electric van outside your house rather than a diesel one.

Our story

Built around the homes we care for.

Willow Alexander began on a small handful of streets in London with one quiet idea: that a tradesman who turns up when he says, prices the job honestly and clears up after himself shouldn't be difficult to find. It still is, which is most of why we exist.

Years on, we've grown across London and into Kent, and the principles have not moved. We still read every enquiry that comes through the office personally, and we still price the job rather than run a meter. If a job turns out bigger than the photos suggested, we stop and tell you.

We work in period townhouses and family homes, managed blocks, lettings and small commercial premises - the same vetted tradesmen and the same standards, whatever the postcode says.

How we work

Four principles. Every visit.

The brief is the same whether we’re on Cheyne Walk or off Bromley High Street: turn up when we said, do it properly, and leave the place better than we found it.

01

A price before we start

You get a figure for the work, agreed up front. No hourly meter running, no call-out fee, and no invoice that arrives bigger than the conversation did.

02

Quietly carbon-conscious

A fully electric fleet and battery tools throughout. Carbon Neutral International Standard since 2023. We don’t shout about it.

Read our approach →
03

Vetted and insured properly

Every handyman DBS-checked and reference-verified. Comprehensive public liability and accidental-damage cover. CHAS, SafeContractor and Constructionline accredited.

04

Honest about limits

We don’t take on notifiable electrical work, gas, or structural alterations. We’ll tell you that before you book rather than after, and point you at the right trade.

Accreditations & memberships

The credentials behind the work.

Independent accreditations and memberships that hold us to the standards we hold ourselves to.

  • CHAS accredited contractor
  • Constructionline registered
  • SafeContractor by Alcumus
  • One Carbon World - Carbon Neutral International Standard
  • The Guild of Master Craftsmen corporate member
  • Living Wage Foundation accredited employer
Start a conversation

Talk to us about your property.

The office team reads every enquiry personally. A fixed price, an honest idea of how long it takes, and no pressure either way.